One-Stop Dropshipping After-Sales Service (Overseas Warehouse)
Signature Service: ¥50 per return
Photo Service: $1.00 per photo
Situations Where Goods Are Not Received
1. Package Interception During Transit
If the package is requested to be intercepted during transportation, the customer must bear:
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The interception fee
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Round-trip shipping fees
(Return shipping and re-dispatch shipping costs are the same)
2. Unjustified Rejection of Packages
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Customers must bear the round-trip shipping costs or arrange the return themselves
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Cash on Delivery (COD) is not accepted
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Refunds will only be processed after warehouse inspection and confirmation
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No refund will be issued if the product affects secondary sales
3. Lost Packages
A lost package refers to:
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Tracking information not updating for an extended period
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Abnormal tracking status
Required documents:
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Full English screenshot of the order from the platform (partial screenshots are invalid)
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Must clearly show:
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Customer delivery address
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Tracking number
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Product value
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After a claim is submitted, we can provide:
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A full refund or
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A replacement
⚠ Packages that fail to cooperate or provide valid proof cannot be processed.
4. Address Change During Transit
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Customers must bear the address-change operation fee
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Address change success is not guaranteed
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The operation fee will still be charged even if the change fails
5. Signed but Not Received
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If the signature service was not purchased, no claim will be accepted
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Only POD (Proof of Delivery) signature evidence can be provided
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If inspection is required, customers must provide proof that the goods were not received (e.g., door surveillance footage)
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Inspection is not guaranteed to succeed
After Receiving the Goods
1. Damaged Packaging or Products
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Please reject the package immediately if damage is visible
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If signed for, photos must be provided promptly:
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Outer carton
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Shipping label
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Damaged product
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Compensation policy:
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Based on the degree of damage
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If the product is unusable, a free replacement or full refund will be provided
⚠ If a product is returned without prior feedback and found unusable during warehouse inspection, no refund will be issued, and return costs must be borne by the customer.
2. Material & Makeup Disclaimer
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All dolls in overseas warehouses are made of TPE material
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Facial makeup is applied manually and may be wiped off
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Makeup loss during customer use is not considered a quality issue
3. Skeleton Usage Notice
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All overseas warehouse products use standard skeletons
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Skeletons must not be forcibly bent
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Movement should remain within normal human posture limits
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Please refer to the product manual
4. Quality Issue Reporting Deadline
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Product quality issues must be reported within 7 days of receipt
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Late reports will not be handled
5. No-Reason Returns Policy
Due to epidemic-related regulations:
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Private health products do NOT accept no-reason returns or exchanges
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In case of quality issues, only:
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Replacement or
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Compensation
will be provided
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⚠ This point must be clearly stated in your product description
6. Unauthorized Returns
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Returns without prior authorization may not be found by the warehouse
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If found but affecting secondary sales, no compensation will be provided
Reserved Goods in Overseas Warehouses
Reservation Requirements
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A 50% deposit is required for reservation
Reservation Quantity & Storage Policy
5–10 Units Reserved
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Free storage: 7 working days
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After 7 days: storage fees charged according to terminal warehouse standards
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Cancellation fee:
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1% of the deposit
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Plus storage fees
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More Than 10 but Less Than 20 Units Reserved
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Free storage: 15 working days
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After 15 days: storage fees charged according to terminal warehouse standards
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Cancellation fee:
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1% of the deposit
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Plus storage fees
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Reservation Limit
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Maximum reservation quantity: 20 units
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Special circumstances require prior application and approval