One-Stop Dropshipping After-Sales Service for Overseas Warehouses

Signature Service: ¥50 per return
Photo Service: $1.00 per photo

Overseas Warehouse One-Piece After-Sales Processing

Circumstances of Not Receiving the Goods

1. Package Intercepted During Transportation

If the package is intercepted during transit, the customer must bear:

• Interception cost

• Return freight (same as shipping freight)

2. Unjustified Refusal of Package

If the customer refuses the package without reason:

• The customer must bear round-trip freight costs, or return the package by themselves

• Cash on delivery is not accepted

• Refunds will only be issued after warehouse inspection confirms correctness

• No refund will be given if the product affects secondary sales

3. Lost Package

A lost package refers to:

• Tracking information not updated for a long time

• Abnormal tracking status

Required proof:

• Full English screenshot of the order from the platform (partial screenshots are invalid)

• Screenshot must clearly show:

  • Customer delivery address

  • Tracking number

  • Order value

After applying for a claim:

• Full refund or reissue can be provided

⚠️ Packages that cannot cooperate or provide valid proof cannot be processed

4. Address Change During Transit

If the delivery address needs to be changed while the parcel is in transit:

• The customer must bear the operating cost for changing the address

• Address change success is not guaranteed

• Operating costs will still be charged even if the change fails

5. Signed but Not Received

If the package shows as signed but the customer claims it was not received:

• If the signature service was not purchased, no claim will be accepted

• Only POD (Proof of Delivery) signature proof can be provided

• If inspection is required, proof of non-receipt must be provided, such as:

  • Door surveillance footage

  • Other valid evidence

⚠️ Inspection results are not guaranteed

Upon Receipt of the Goods

1. Damaged Packaging or Product

• If the packaging or product is damaged, please reject the package immediately

• If already signed for, the customer must provide in time:

  • Photos of the outer box

  • Photos of the outer box label

  • Photos of the damaged product

Compensation will be based on the degree of damage

• If the product is unusable, free reissue or full refund will be provided

⚠️ If the product is returned without feedback after signing, and found unusable during warehouse inspection, no refund will be given, and return freight must be borne by the customer.

2. Material Explanation

• All dolls in overseas warehouses are made of TPE material

• Facial makeup is applied and wipeable

• Makeup loss during use is not considered a quality issue

3. Skeleton Usage Notice

• Overseas warehouses use ordinary skeletons

• Skeletons must not be forcibly bent

• Postures are limited to what a normal person can achieve

• Please refer to the product manual

4. Quality Issue Time Limit

⏰ Product quality issues must be reported within 7 days of receipt
Issues reported after this period will not be handled

5. No-Reason Returns Policy

Due to the nature of private health products:

• No no-reason returns or exchanges are accepted

• For quality issues, only reissue or compensation will be provided

⚠️ Please emphasize this policy clearly in product descriptions

6. Unauthorized Returns

If the customer returns the parcel without authorization:

• The warehouse may not be able to locate the parcel

• If found and it affects secondary sales, no compensation will be given