One-Stop Dropshipping After-Sales Service for Overseas Warehouses

Signature Service: ¥50 per return
Photo Service: $1.00 per photo

Situations of Not Receiving the Goods

1. Package Interception During Transportation

If the package is requested to be intercepted during transportation, the customer needs to bear:

• Interception cost

• Round-trip shipping fees
  (Return and dispatch shipping fees are the same)

2. Unjustified Rejection of Packages

If a package is rejected without justification:

• The customer needs to bear round-trip shipping costs or return the package by themselves

• Cash on delivery is not accepted

• Refunds will only be made after the warehouse checks and confirms accuracy

• No refunds will be given if the product affects secondary sales

3. Lost Package

A lost package means:

• Tracking information has not been updated for a long time

• Package tracking status is abnormal

Required documents:

• A full screenshot of the order in English from the platform (partial screenshots are invalid)

• Screenshot must clearly show:

  • Customer delivery address

  • Tracking number

  • Order value

After applying for a claim:

• A full refund or a replacement can be offered

⚠️ Packages that cannot cooperate or provide proof cannot be processed

4. Address Change During Transportation

If the address of an in-transit package needs to be changed:

• The customer needs to bear the operation fee for changing the address

• The change cannot be guaranteed to be successful

• Even if the change is unsuccessful, the operation fee will still be charged

5. Signed but Not Received

If a customer reports that the package has been signed for but not received:

• If the signature service was not purchased, no claim will be made

• Only POD (Proof of Delivery) signature proof can be provided

• If inspection is required, evidence of non-receipt must be provided, such as:

  • Door surveillance footage

  • Other valid proof

⚠️ Inspection results may not be successful

After Receiving the Goods

1. Damaged Packaging or Product

• If the packaging or product is damaged, please reject the package directly

• After signing for it, photos must be provided in a timely manner, including:

  • Outer box

  • Outer box label

  • Damaged product

Compensation will be given based on the degree of damage

• If the product is damaged to the point of being unusable, a free replacement or full refund can be provided

⚠️ If the customer returns the product without feedback after signing, and it is found unusable during warehouse inspection, no refund will be given, and the return cost must be borne by the customer.

2. Material Explanation

• All dolls in overseas warehouses are made of TPE material

• Facial makeup is applied and wipeable

• Makeup coming off during use is not considered a quality issue

3. Skeleton Usage Notice

• Overseas warehouses use ordinary skeletons

• Skeletons cannot be forcibly bent

• Postures are limited to what a normal person can achieve

• Please refer to the manual

4. Quality Issue Reporting Time

⏰ Product quality issues must be reported within 7 days of receipt
Issues reported after this time will not be handled

5. No-Reason Returns Policy

Due to the nature of private health products:

• No no-reason returns or exchanges are accepted

• If there are quality issues, only replacement or compensation will be provided

⚠️ Please emphasize this point clearly in your product description

6. Unauthorized Returns

If the customer returns the package without authorization:

• The warehouse may not be able to find the item

• If found and it affects secondary sales, no compensation will be given

Reserved Goods in Overseas Warehouses

Reservation Requirement

• A 50% deposit is required for reservation

Reservation Quantity & Storage Policy

Reserved Quantity: 5–10 Units

• Free storage period: 7 working days

• If not sold out within 7 working days:

  • Storage fees will be charged according to terminal warehouse standards

• If the reservation is cancelled:

  • 1% of the deposit + storage fee will be deducted

Reserved Quantity: 10–20 Units

• Free storage period: 15 working days

• If not sold out within 15 working days:

  • Storage fees will be charged according to terminal warehouse standards

• If the reservation is cancelled:

  • 1% of the deposit + storage fee will be deducted

Reservation Limit

• Maximum reserved quantity: 20 units

• Special circumstances require application and approval